Frequently Asked Questions
Can I tour the House?
What are the Hours of Operation?
Monday–Friday | 8 AM–11 PM
Saturday & Sunday | 12 PM–8 PM
We are not open 24 hours.
Monday–Friday | 8 AM–11 PM
Saturday & Sunday | 12–6 PM
Do you offer Private Offices?
NeueHouse offers enclosed studio spaces ranging from 4 people all the way up to 12. All Studios are based on availability. All Studios come with desks, chairs, file cabinets, and lamps.
What is the pricing for Private Offices?
3P Studio | from $4,500/mo
4P Studio | $6,000/mo
6P Studio | $9,000/mo
7P Studio | $10,500/mo
8P Studio | $12,000/mo
12P Studio | $18,000/mo
4P Studio | from $4,000/mo
5P Studio | $5,800/mo
6P Studio | $6,000/mo
7P Studio | $7,000/mo
8P Studio | $8,000/mo
12P Studio | $12,000/mo
Do you have space for larger teams?
Yes, NeueHouse has space for larger teams, pending availability.
What are the amenities for members?
All members enjoy access to NeueHouse’s Membership Directory, programming events, communal spaces, event spaces, conference rooms, member perks, food and beverage offerings, printing, WiFi, and access to non-local Houses after 5pm and on weekends.
What do I have access to with my membership?
Madison Square | $200/mo
Hollywood | $150/mo
Access to NeueHouse’s communal floors weekday evenings after 5PM and all day on weekends. Noir Members may attend programming events, book conference rooms as well as day passes in both Houses before 5PM.
Madison Square | $500/mo
Hollywood | $400/mo
Access to NeueHouse’s communal floors during evenings, weekends, and five weekdays a month. Reserve members may attend all programming events, book conference rooms as well as day passes in both Houses before 5PM.
Madison Square | $900/mo
Hollywood | $650/mo
Unlimited access to NeueHouse’s communal floors, conference rooms and private spaces on any day. Gallery members may attend all programming events and receive mail service.
Madison Square | $1,500/mo
Hollywood | $1,250/mo
Resident Atelier members have dedicated desks and enjoy unlimited access to NeueHouse’s communal floors, conference rooms and private spaces on any day. Resident Atelier members may attend all programming, receive mail service and have access to non-local House 5 weekdays a month + after 5PM, weekends.
Madison Square | starting from $4,500/mo
Hollywood | starting from $4,000/mo
Resident Studio members have dedicated office space for teams of 4 or more and may enjoy unlimited access to NeueHouse’s communal floors, conference rooms and private spaces on any day. Resident Studio members may attend all programming, receive mail service and have access to non-local House 5 weekdays a month and after 5pm, weekends. All studios are based on availability.
How many guests can I bring?
All members of our Madison Square location are allowed 2 guests every two hours, with the exception of a conference room booking for a large meeting. Because NeueHouse Hollywood offers more shared space, members are allowed 3 guests for every two hours.
Do you have Conference Rooms?
Our Conference Rooms seat up to 12 people, come with Tech Support, Video Conferencing and Click-Share. Conference Rooms can be booked any time during operating hours.
Conference room pricing is based on room size.
Small Rooms | $45/hour
Medium Rooms | $60/hour
Large Rooms | $75/hour
Conference room pricing is based on peak and off-peak hours.
Mon–Fri from 9AM–5PM | $50/hour
All other times | $25/hour
Can I speak on the phone?
Members are able to make phone calls anywhere within our space.
Can I have phones on my desk?
All Resident Studios come with one complimentary phone and phone line. Any additional phones are $30/mo.
We do not allow landline phones on Resident Atelier desks in the open floor plan areas.
Do you have storage?
As Resident Atelier and Resident Studio Members, we have three drawers within your desk that allow for some filing storage. At this time, our Hollywood location does not have larger storage but this is something we are working on bringing to our members. At NeueHouse Madison Square, additional file storage is available upon request for a monthly fee, ranging from $200/mo to $400/mo.
Do you have internet?
Once you are a member, our IT team will set-up your member WiFi credentials to access the internet. Our WiFi is 80mbps+
Can I print?
All members have $50 worth of printing credit each month. This is equivalent to 500 pages b&w and 200 pages color. If a member extends their printing credit for the month then there is a $.25 charge for color pages and a $.10 charge for b&w pages.
Please note, printing credits do not roll over.
Can I receive mail?
All Gallery, Resident Atelier and Studio members can receive mail and use us as your business address. Please note we will hold on to your packages for 3 days until returning to sender.
Do you have Member Directory?
We are excited to announce that we have launched our NeueHouse app where members can connect, find out about our programming events and learn more about member perks.
Download the NeueHouse Membership App from the iTunes App Store.
Do you have parking?
Daily Parking (with validation from our Front Desk) | $7/day
Monthly Parking | $140/mo per vehicle plus a $10 set up fee
Assigned Monthly Parking | $250/mo
Please note, if you decide to cancel your monthly parking, we require notice by the 18th of the month prior to cancellation.
Can I bring my dog?
We’d love to have your pup with us! Please note, we require a $100 monthly fee for Resident Atelier and Resident Studio members who bring their dogs in daily. Sadly, dogs aren’t permitted in the gallery spaces.
Can I access the Madison Square House if I am a Hollywood Member?
All Members may access NeueHouse Madison Square weekday evenings after 5PM and all day on weekends. Day Passes are available for an additional fee.
Can I access the Hollywood House if I am a Madison Square Member?
All Members may access NeueHouse Hollywood weekday evenings after 5PM and all day on weekends. Day Passes are available for an additional fee.
When can I start my membership?
We bring new members in on the 1st and the 15th of each month. However, billing for membership dues is on the 1st of every month. If you join on the 15th, your membership dues will be prorated for that month.
Can I change memberships if my needs change?
Absolutely! We will need 30 days’ notice if you are a Noir, Reserve or Gallery Member, 60 days’ notice if you are a Resident Atelier Member and 90 days’ notice if you are a Resident Studio Member.
Can I freeze my membership?
Unfortunately, we do not freeze memberships. If you are traveling, we can move you down downgrade to a lower membership offering. We will need 30 days’ notice to downgrade if you are a Noir, Reserve or Gallery Member, 60 days’ notice if you are a Resident Atelier Member and 90 days’ notice if you are a Resident Studio Member.
How do I cancel my membership?
All Memberships have a 3-month minimum commitment.
Noir, Reserve, Gallery Members have a 30-day cancellation notice.
Resident Atelier Members have a 60-day cancellation notice.
Resident Studio Members have a 90-day cancellation notice.
Are there any additional fees when I sign-up?
We require a one month deposit upon joining. We hold on to the deposit in case of a missed payment or any incidentals. Deposits arre returned within 45 days of cancellation.
Can I purchase a Day Pass if I am not a member?
Does NeueHouse offer any discount if I pay upfront?
We can offer a 5% discount on any upfront payment to membership for one year.
Can I bring outside food?
Yes, if you’re a Resident Atelier or Studio member. Unfortunately, outside food is not permitted in the Gallery.